Binding version
This is a translation for your convenience. Only the German version of these terms (sofialuna.de/agb) is legally binding.
1 · Scope
(1) These terms apply to all contracts between Sofia Luna Di Francesco, Sofia Luna Keramik, Notburgastraße 5, 80639 Munich, Germany, phone +49 89 12625755, keramik@sofialuna.de (the “studio”) and its customers for classes and workshops, the open studio (time cards and studio bookings), gift vouchers, the sale of ceramics and ceramic supplies, and commissions. (2) A consumer is any natural person entering into a contract mainly for private purposes (§ 13 BGB); a business customer acts in a commercial or self-employed capacity (§ 14 BGB). (3) Deviating terms of customers only apply if the studio expressly agrees to them in text form.
2 · Conclusion of contract
(1) The offers on the website are an invitation to book or order, not a binding offer. (2) Online bookings run through the booking system eTermin. Clicking “zahlungspflichtig buchen” (book with obligation to pay) is a binding offer; the contract is concluded with the booking confirmation by email. (3) Bookings by email, phone or in person become binding with the studio’s confirmation in text form. (4) Places are limited. Places booked online are reserved once payment is completed. (5) Minors: parents or guardians book for minors or agree in text form beforehand. Children under 14 only take part accompanied by an adult who stays in the studio for the whole session. Young people from 14 may take part alone if a consent of their parents or guardians in text form, naming an emergency contact, is provided before the class (form at sofialuna.de/formulare/einverstaendnis-jugendliche.pdf – send it by email or bring it to the first session). Without it the studio may refuse participation; section 04 then applies accordingly. (6) Notes for online bookings: before submitting, all entries can be reviewed and changed in the booking window. The studio stores the booking; the full contract text is not retrievable via the website afterwards. You receive all details with the booking confirmation by email; the current terms are always available at sofialuna.de/agb. The contract language is German.
3 · Prices and payment
(1) The prices shown at the time of booking or ordering apply. As a small business under § 19 UStG no VAT is charged. (2) Payment online via Stripe in the booking system (due on booking), or on site by card or cash. (3) Material and firing: unless a class is marked “materials incl.”, clay, glazes and firing are charged separately by use or weight; prices are shown in the relevant course or offer description on the website and in the price list in the studio. Clay used is due at the end of the respective session, firing costs before the respective firing. Pieces whose firing costs have not been paid are not fired. (4) Commissions: 50 % deposit when ordering, the rest on collection or before shipping. (5) Statutory rules apply in case of late payment.
4 · Cancellation and rebooking of classes
(1) Cancellations are made via the cancellation link in the booking confirmation or in text form, e.g. by email to keramik@sofialuna.de. Telling the teacher or simply not turning up is not a cancellation. (2) Up to one month before the class starts, cancellation is free of charge and payments are refunded in full. (3) From one month before the start the class fee is no longer refunded. Instead you may, free of charge, move to another date (subject to availability) or transfer your place to another person (name to be given before the class; section 02 (5) applies to minors). (4) Saved expenses are credited. You may prove that the studio incurred no or a lower loss. (5) Moving or transferring a place under paragraph 3 does not restart the period in paragraph 2: even if the new date is more than a month away, cancellation with a refund remains excluded. Paragraph 3 applies to the new date accordingly. (6) There is no statutory right of withdrawal for classes on a fixed date (section 11).
5 · Cancellation by the studio
(1) If a session is cancelled because the teacher cannot attend (e.g. illness), the studio offers a make-up date at no extra cost or a replacement teacher. (2) If neither is possible, the fee is refunded pro rata for the cancelled sessions; the same applies if you demonstrably cannot attend the make-up date. (3) A class runs with at least two participants unless the class description says otherwise. If this minimum is not reached, the studio may cancel the class up to seven days before it starts and refunds all payments in full. (4) Further claims are excluded unless section 08 (1) or (2) applies. (5) Minor changes to content, time or teacher are reserved if reasonable for you and the character of the class does not change significantly.
6 · One-off pieces and commissions
(1) All ceramics are handmade; slight variations in colour, shape, size, glaze and surface are typical and not a defect as long as they stay within the usual craft range; statutory warranty rights remain unaffected. Photos may differ slightly from the piece delivered. (2) Commissions are made on the basis of a written quote stating description, quantity, dimensions, price and an estimated completion date. (3) Because of drying and firing times, completion dates are approximate unless a fixed date was expressly agreed. (4) Changes after production has started are only possible where feasible and at the customer’s cost. (5) If you cancel a commission after production has started, the studio keeps the part of the deposit covering material and labour already incurred and refunds the rest; § 648 BGB remains unaffected. (6) There is no right of withdrawal for commissions; finished one-off pieces from the online shop can be withdrawn as normal.
7 · Delivery and collection
(1) Goods are shipped within Germany; costs and delivery times are shown on the product page and at checkout. Collection from the studio is possible by arrangement. (2) For consumers, the risk passes on handover. Please report transport damage quickly; your statutory rights do not depend on it. (3) Goods remain the studio’s property until paid in full. (4) Pieces you make yourself belong to you once the related service including material and firing has been paid. (5) Fired pieces must be collected within 8 weeks of notification; storage until then is free of charge. The notification states the collection period and the consequences under paragraph 7. (6) At least 2 weeks before the deadline the studio sends a reminder in text form, again pointing out the consequences under paragraph 7. (7) Pieces not collected within the period despite the reminder may be sold or, where selling is not possible or not economical, disposed of. Any sale proceeds are paid out after deducting the costs of sale. Statutory rights (in particular §§ 293 ff., 383 BGB) remain unaffected. (8) Firing is done with customary care. Cracks or glaze faults from firing are typical of the craft; the studio is only liable if the firing was not done properly or section 08 (1) or (2) applies.
8 · Liability and studio rules
(1) The studio is liable without limitation for intent and gross negligence, injury to life, body or health, under the Product Liability Act and under any guarantee given. (2) For simple negligence the studio is only liable for breach of essential contractual obligations, limited to the foreseeable damage typical for the contract. (3) Otherwise liability for simple negligence is excluded, also for the studio’s agents. (4) Everyone follows the safety briefing and the teacher’s instructions, especially with tools, wheels and glazes. Only the studio and authorised persons enter the kiln area. (5) Clay and glaze can stain clothes permanently – please wear old clothes. (6) There is no supervised cloakroom; for personal belongings the studio is only liable under (1) and (2). (7) Clay, glazes and studio dust may contain allergenic or chemically active substances. If you are pregnant or have allergies, skin or respiratory conditions, please check with your doctor beforehand and decide on your own responsibility. On request the teacher can offer alternatives, e.g. skipping glazing. Health information is voluntary and only processed with your explicit consent; liability under (1) remains unaffected. (8) For children under 14 the accompanying adult supervises them throughout; for young people from 14 attending alone the teacher ensures safe studio operation during class time only. (9) No smoking in the studio; food and drink only in the designated areas.
9 · Warranty
(1) Statutory warranty rights apply; for consumers the limitation period is two years from delivery. (2) For business customers it is one year from delivery, except for claims under section 08 (1). (3) Characteristics typical of the craft under section 06 (1) are not a defect. (4) Notes on dishwasher, microwave and food contact are given in the product description; please follow them.
10 · Open studio, time cards and vouchers
(1) The open studio is available within opening hours, free capacity and the studio rules; fixed studio slots are booked via eTermin. (2) Time cards can be given as a gift or passed on to another person. (3) A time card’s term (3, 6 or 12 months, depending on the number of hours) starts with the first booking paid with the card. For this first booking the card can be redeemed until 31 December of the third year after the year of purchase. Term and hours are stated in the purchase confirmation. (4) Booked studio slots can be cancelled free of charge up to 24 hours before they start via the link in the booking confirmation; the hours are credited back to the time card. After that the booked hours count as used. (5) Course vouchers are valid for all dates of their course; time cards for places in the open studio. Vouchers are valid for three years from the end of the year of purchase. Any remaining value stays valid until then. No cash payout. Vouchers are transferable. (6) Loyalty offer (for purchases and bookings up to and including 21 November 2026) 1. Loyalty time cards are time cards at a price reduced by 10 %. They are only available via the link in the newsletter. Each person may buy at most two loyalty time cards (3, 10 or 20 hours each). Otherwise paragraphs 2 to 5 apply. 2. If the same person buys more than two loyalty time cards, the studio may withdraw from each further purchase as long as no hours have been booked with that card. Whether it is the same person is determined by email address, name or postal address. In that case the full price is refunded within 14 days via the original payment method and the card’s code is blocked. 3. The discount code TREUE10 gives 10 % off one class booking (not open studio places, time cards or vouchers). It can be redeemed once per email address, applies to bookings made by 21 November 2026 (the class itself may take place later), cannot be combined with other codes and is not paid out in cash. 4. The statutory right of withdrawal (section 11) remains unaffected.
11 · Right of withdrawal
(1) Consumers have a statutory right of withdrawal for contracts concluded online, by email or by phone; details are in the withdrawal policy. (2) Overview: – classes and workshops on a fixed date: no right of withdrawal (§ 312g (2) no. 9 BGB) – open studio slot on a fixed date: no right of withdrawal (§ 312g (2) no. 9 BGB) – commissions: no right of withdrawal (§ 312g (2) no. 1 BGB) – finished pieces from the online shop: right of withdrawal – gift vouchers: right of withdrawal – time cards without a fixed date: right of withdrawal (3) There is no statutory right of withdrawal for contracts concluded in the studio or at markets.
12 · Photos and data protection
(1) Photos and videos for the website and social media are taken in classes and in the studio. Recognisable people are only published with their consent (for minors, their parents’ consent), which can be withdrawn at any time with effect for the future. (2) Photos of pieces made by customers themselves are only published with their consent (e.g. via the form in the studio); this consent too can be withdrawn at any time with effect for the future. (3) Information on data processing is in the privacy policy and available on paper in the studio.
13 · Final provisions
(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods; for consumers only insofar as mandatory consumer protection of their country of residence is not removed. (2) For merchants and public-law entities, Munich is the exclusive place of jurisdiction. (3) If a provision is invalid, the rest remains valid. (4) The studio is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration board.