Binding version
This is a translation for your convenience. Only the German version (sofialuna.de/widerruf) is legally binding. There is no statutory right of withdrawal for classes, workshops and open studio slots on a fixed date (§ 312g (2) no. 9 BGB) – the cancellation rules in section 04 of the terms apply instead. Time cards and gift vouchers are covered by the withdrawal policy for services, goods from the online shop by the withdrawal policy for goods. There is also no right of withdrawal for commissions made to your specifications or for contracts concluded in the studio or at a market.
Withdrawal policy for services (time cards, gift vouchers)
Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal, you must inform us (Sofia Luna Di Francesco, Sofia Luna Keramik, Notburgastraße 5, 80639 Munich, Germany, phone +49 89 12625755, email keramik@sofialuna.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at sofialuna.de/en/widerruf. If you use this online function, we will send you a confirmation of receipt on a durable medium (e.g. by email) without undue delay, including the content of the withdrawal declaration and the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Withdrawal policy for goods (online shop)
Right of withdrawal You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Sofia Luna Di Francesco, Sofia Luna Keramik, Notburgastraße 5, 80639 Munich, Germany, phone +49 89 12625755, email keramik@sofialuna.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online at sofialuna.de/en/widerruf. If you use this online function, we will send you a confirmation of receipt on a durable medium (e.g. by email) without undue delay, including the content of the withdrawal declaration and the date and time of its receipt. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Effects of withdrawal If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Withdraw online
You can declare your withdrawal directly online here – with a confirmation of receipt by email (including date and time of receipt). You will find the form at the bottom of this page.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) To: Sofia Luna Di Francesco Sofia Luna Keramik Notburgastraße 5 80639 Munich Germany Email: keramik@sofialuna.de I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*) Ordered on (*)/received on (*): Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: (*) Delete as appropriate.
Withdraw from your contract online
For contracts with a right of withdrawal (e.g. time cards and gift vouchers): fill in your details, check them, confirm – the confirmation of receipt with date and time arrives by email right away.